FAQ
What are your methods of payment?
We accept major credit cards including Visa, MasterCard, American Express (AMEX), and Discover credit cards,MONEYGRAM. Note: All prices are listed in US Funds & Pound Sterling.
How long will it take for my product to ARRIVE?
Delivery time is generally 3-7 days from the time your order has been processed. In most cases items are received in 5 business days, however we say 7 days in case of delays. All the items by using EMS and it will take 5-10 days for you to receive it. But if you need a rush delivery, you need to pay extra $30 per order then you will get your things in 3-4 days.
How do I CONTACT online service after payment was made?
You can contact the 24/7 instant online messager . All inquiries are answered within 24 Hours. If you have not heard from us, please check your Junk Mail Folder.
Do we issue REFUNDS or EXCHANGES?
All sales are Final. There are no returns/exchanges allowed unless wrong shoe size was received. Ex: Ordered size 11, received size 8 (based on tags). If you received the wrong item, or there is a problem with the quality, you may return your shoes as long as its in unworn condition within 5 days of receiving your shoes. Please make sure to send back all accessories and box or an exchange will be void. Contact our customer service to receive an authorization number for directions on how to send the item back.